FAQs

Lots of people have questions or concerns the first time they engage a cleaning service. We've answered some of the most frequently asked questions below 

Will I always have the same cleaner?

We try to schedule your clean with the same cleaner/s each time. When our staff are taking their well deserved holidays, or if there are changes to our schedule, we will arrange for another cleaner to cover. All our staff will be familiar with any special requests you have made and the work required in your home. 

Do I need to be home when my cleaner is due?

It's entirely up to you. We hold keys for many customer's homes so we can pop in and do your clean without disruption and you can return to a lovely, fresh and clean home. If you prefer to be at home when we come, that's fine too. 

What should I do if I'm not happy with areas of my clean?

Just let us know within 24 hours of your clean being carried out and we will arrange to return and re clean the area for you. We send out feedback forms to our customers every month. This gives an opportunity for you to let us know about anything you're not 100% happy with. You can also let us know about the areas you're really happy with! 

What happens when I go on holiday?

If you book regular weekly/fortnightly cleans, we can 'hold' your slot for you up to 4 times per year while you're on holiday. If you're away more often, we recommend using your regular cleaning time to take care of those occasional jobs such as windows, kitchen cupboards or having the woodwork washed down. 

How do I make payment?

Payments can be made really easily on the day of your clean through our direct debit platform so you don't have to worry about having cash available on the day. 

Do you clean behind furniture?

If you book a deep clean, we'll clean behind furniture that we can move easily and safely. For weekly/fortnightly cleans, we won't move everything every time. We will do a different area each time so that things are maintained across a regular schedule. 

When will you arrive for my clean?

Our hours of business are Monday - Thursday 9am-3pm and Fridays 9am-1.30pm. Your cleaner/s will arrive on your agreed cleaning day between those hours. We cannot give a specific arrival time as our schedule can vary week to week. If you give us a call on the day, we can give let you know a window of time for our arrival. 

Do I need to tidy up before you arrive?

If your home is tidy, we can clean more effectively and you will get the most out of each clean. If you haven't had time to tidy, don't worry, your cleaner/s will stack things together so we can clean around them.

What do I need to provide on cleaning day?

Nothing! We bring all the products and equipment, fresh cloths and a fresh mop head. All we need is the house and a key. 

I've got pets. Is that ok?

We get to meet lots of pets and they usually get a big fuss! We can work around them. However we do ask that pets, particularly dogs, who are likely to be nervous or intimidate staff are secured away from the areas to be cleaned on cleaning day.